Documentation reveals how well a system works from both a technical and end-user standpoint

Which of the following is NOT contained in the body of the report?

A) executive summary B) introduction C) results D) methodology E) conclusions

Active customer contact and personalized attention can lower cost to the customer by:

A) increasing the capital intensity. B) trading fixed costs for an equivalent variable cost. C) substituting customer efforts for those of the service provider. D) lowering the level of technology involved.