Active customer contact and personalized attention can lower cost to the customer by:
A) increasing the capital intensity.
B) trading fixed costs for an equivalent variable cost.
C) substituting customer efforts for those of the service provider.
D) lowering the level of technology involved.
C
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To be guilty of monopolization, the defendant must:
A) Possess monopoly power. B) Have obtained the monopoly power by some improper act or be abusing the monopoly power. C) Must be part of a conspiracy, combination, or contract. D) A, B, and C E) A and B only
Conflicts of interest in the Arthur Andersen accounting firm intensified when ________ became the firm's largest source of profits and large clients pressured ________ office managers to give favorable audits
A) consulting; regional B) consulting; national C) auditing; regional D) auditing; national