Effective controlling can help managers who are afraid to delegate authority ______

Planning and programming constitute which step in the public relations strategic-planning process?

A. First step D. Fourth step B. Second step E. Fifth step C. Third step

Delegation may lead to higher quality decisions that result in greater customer satisfaction since

A) lower level employees are closer to customers and more aware of their needs. B) customers relate better to lower level employees. C) higher level managers tend to use too much intuition when deciding customer preferences. D) all of the above