Delegation may lead to higher quality decisions that result in greater customer satisfaction since
A) lower level employees are closer to customers and more aware of their needs.
B) customers relate better to lower level employees.
C) higher level managers tend to use too much intuition when deciding customer preferences.
D) all of the above
A
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A project has a schedule reserve of 28 days when the customer adds scope not previously planned for. The change has a 40 percent chance of delaying the project by 14 days. What should be done?
A. Add more resources to the project. B. Add 5.6 days to the schedule reserve. C. Plan to add 14 days of overtime to the project D. Look for ways to cut 14 days of work from another activity
If the optimistic time is 3, the most likely time is 5, and the pessimistic time is 7, then the expected time is
A) 6. B) 5. C) 15. D) 4.