Rajiv kept forgetting to e-mail his family back home, even though he felt he should when he was on his computer every evening. Finally, his wife scanned in a photograph of his mother and father. Now, the photo will pop up every time he boots up

The first time Rajiv sees the photo, he goes right to his e-mail and sends his folks a quick message. Why does this occur?
A) The photo created a wedge of doubt.
B) The photo crystallized an attitude.
C) The photo changed an attitude.
D) The photo created new mental images.

B

Business

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Which of the following is the best way to handle multiple requests when responding to requests from a reader?

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