Wheel locks are intended to be used:
a. to slow a wheelchair when descending a ramp.
b. when transferring in or out of a wheelchair.
c. to prevent a wheelchair from tipping over.
d. only by an attendant.
b
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Which of the following is NOT an appropriate method of dealing with an angry patient?
A. Argue with the patient stating, "Do not blame me, I do not work in the billing department. " B. Reassure the patient stating, "I understand why you are upset. How can we make this right for you?" C. Make gentle eye contact, speaking in a calm manner. D. Seek assistance from the office manager if you are unable to diffuse the situation. E. Move the patient to a private room to discuss the problem so other patients are not disturbed.