Which of the following is NOT an appropriate method of dealing with an angry patient?
A. Argue with the patient stating, "Do not blame me, I do not work in the billing department. "
B. Reassure the patient stating, "I understand why you are upset. How can we make this right for you?"
C. Make gentle eye contact, speaking in a calm manner.
D. Seek assistance from the office manager if you are unable to diffuse the situation.
E. Move the patient to a private room to discuss the problem so other patients are not disturbed.
ANSWER: A
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Which one of the following statements about the flow-restricted, oxygen-powered ventilation device is true?
A) "It can be used to ventilate spontaneously breathing patients." B) "It is an effective tool by which children can be ventilated." C) "It has a safety valve that prevents lung damage from overinflation." D) "It is very easy to use and has virtually no complications associated with its use."
Cilia is the middle layer of the skin
Indicate whether the statement is true or false