Which of the following is a key performance indicator of the internal business perspective of the balanced scorecard?
A) number of units produced per hour
B) employee turnover
C) cash flow
D) number of cross-trained employees
A
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A successor auditor may perform which of the following for a new audit client?
A) Speak to local attorneys, banks and other businesses regarding the company's reputation Speak to the predecessor auditors about disagreements they had with management Yes Yes B) Speak to local attorneys, banks and other businesses regarding the company's reputation Speak to the predecessor auditors about disagreements they had with management No No C) Speak to local attorneys, banks and other businesses regarding the company's reputation Speak to the predecessor auditors about disagreements they had with management Yes No D) Speak to local attorneys, banks and other businesses regarding the company's reputation Speak to the predecessor auditors about disagreements they had with management No Yes
Define loyalty in a service context
What will be an ideal response?