ICD-10 codes encompass location, as in right side, left side, or bilateral (both sides), a new feature referred to as:

Anterior cord syndrome is caused by which of the following mechanisms?

A) Tearing of the anterior cord due to hyperextension mechanisms B) Disruption of arterial blood supply to the anterior cord C) Laceration of the anterior cord caused by bone fragments D) Contusion of the anterior cord caused by blunt trauma

If an angry patient calls in with a complaint, you should remain calm and speak gently, but you should not become angry or ________. 

Fill in the blank(s) with the appropriate word(s).