If an angry patient calls in with a complaint, you should remain calm and speak gently, but you should not become angry or ________.
Fill in the blank(s) with the appropriate word(s).
defensive
Do not become defensive while speaking with an angry patient.
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Your elderly patient shows you his list of medications and tells you what he takes them for. You should also ask:
A) "Who is your physician?" B) "Are you taking all of them as prescribed?" C) "Do you share your medications with your wife?" D) "How often do you have your prescriptions refilled?"
A 45 year-old patient with sarcoidosis complaints of being unable to perform his daily house chores due to shortness of breaths despite continued oxygen therapy of 2 L/min via a nasal can-nula
You would recommend which of the following to the patient? a. Increase O2 to 5 L/min. b. Nebulized budesonide BID. c. Pulmonary rehabilitation. d. Lung transplantation.