The leadership style in which group members are often afraid to speak openly and honestly is an autocratic group

What is the following excerpt used to draw the audience's attention called? "Thirteen-year-old Tamia was at risk of being expelled from school. Once a straight-A student, she was failing her classes and was caught cheating on a test

Mrs. Snider, the principal of the school, encouraged Tamia and her family to see a counselor. Mrs. Snider wanted to see her get help rather than expel her. Mrs. Snider knew that Tamia's parents were having marital problems which could be affecting her school work." A) a quotation B) a rhetorical question C) a startling statement D) a narrative

As Jenell listened to her classmate's speech explaining the differences between collision insurance and comprehensive insurance, it reminded her that she needed to pay her insurance bill before the end of the day. Then, rather than listening to the speaker, she started thinking about all the other things she had to do that day. According to your textbook, the primary cause of Jenell's poor listening is

A. focusing on the speaker's topic. B. not concentrating. C. personalizing the topic. D. listening too hard. E. being distracted by external interference.