Antoinette goes over to her boyfriend's house to celebrate getting a promotion at work. But when her boyfriend opens the door, he immediately launches into how awful his day has been. Which listening barrier may impede their conversation?

When Gloria said, "So we must all do something to end domestic violence; we must all be prepared to confront this issue in our own neighborhoods and homes, so that we become part of the solution, not part of the problem," she is using a

a. startling statement. b. re-emphasis on the central idea. c. statement to motivate the audience to respond. d. concluding summary statement.

Melissa is up against Rubi for a position in a sales company. Both are equally qualified, but when asked to sell a pen to their potential employer, Rubi excels while Melissa fumbles through her sales pitch. Which of the following is the most likely reason Melissa will not get the job?

A) Melissa's education didn't involve instruction in selling pens. B) Rubi is a close friend of a manager in another department. C) Melissa lacks public speaking competence because she never studied it. D) Fake sales pitches are a terrible way to judge a candidate's sales ability.