When a customer service manager works to defuse a situation with an irate customer, which managerial role is he or she taking on?

What should you include in a message to make it more persuasive to employees?

What will be an ideal response?

Which of the following is NOT a good way to handle an unjustified customer complaint?

a. Appeal to their sense of fair play b. Consider a compromise c. Invoke company policy. d. Call in at third party like the Better Business Bureau to arbitrate.