Which of the following is NOT a good way to handle an unjustified customer complaint?

The Protek Company is a large manufacturer and distributor of electronic components. Because of some successful new products marketed to manufacturers of personal computers, the firm has recently undergone a period of explosive growth, more than doubling its revenues over the last two years. However, the growth has been accompanied by a marked decline in profitability and a precipitous drop in the company's stock price. You are a financial consultant who has been retained to analyze the company's performance and find out what's going wrong. Your investigative plan involves conducting a series of in-depth interviews with management and doing some independent research on the industry. However, before starting, you want to focus your thinking to make sure you can ask the right questions.

You'll begin by analyzing the firm's financial statements over the last three years.

PROTEK COMPANY
INCOME STATEMENTS
For The Periods ended 12/31
(000,000)

You are responsible for the following:
1) Complete the ratios indicated for three years
2) Compare the ratios to the industry in a write up. Indicate if the specific ratio is better or worse than the industry and why
Ratios to calculate:
1) Current Ratio
2) Average Collection Period
3) Debt Ratio
4) Times Interest Earned Ratio
5) Return on Equity
The Industry averages are as follows:

Industry
Average           20X1               20X2               20X3
Current Ratio                 4.5
ACP                             42 days
Debt Ratio                   53%
TIE                              4.5
ROE                             22.8%

For an employee at an organization, an annual appraisal can be considered a critical life event that impacts his or her consumption behavior

Indicate whether the statement is true or false