All of the following are fixed price strategies except:

The expense associated with the cost of uncollectible accounts receivable is known as bad debts expense

Indicate whether the statement is true or false

In refusing a customer's request for an adjustment, you become concerned about possible defamation charges. What should you do?

A) Stress why the customer is at fault. B) Suggest that the customer do business elsewhere. C) Consult your company's legal advisors. D) Speak your mind bluntly. E) Make the refusal verbally instead of in writing.