In refusing a customer's request for an adjustment, you become concerned about possible defamation charges. What should you do?
A) Stress why the customer is at fault.
B) Suggest that the customer do business elsewhere.
C) Consult your company's legal advisors.
D) Speak your mind bluntly.
E) Make the refusal verbally instead of in writing.
Answer: C
Explanation: C) Defamation cases arise if you speak or write abusively or if you treat a customer unfairly in some way. If you think you've said something or done something you shouldn't have, speak to the legal department of your company.
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The discount rate is the minimum return that must be earned on a project to leave a firm's market value unchanged
Indicate whether the statement is true or false
Some common types of bond swaps are I. tax swaps. II. yield pickup swaps. III. substitution swaps. IV. credit default swaps
A) I and III B) II and IV C) I, II and III D) I, II and IV