States are allowed to enact minimum wage laws that set minimum wages higher than the federal level

Customer relationship management applications concentrate on the activities involved in promoting and selling products to the customers as well as providing customer service and nourishing long-term relationships

Indicate whether the statement is true or false

1In ________ , both significant unfavorable and favorable differences from standard are the focal point of management attention

a. Management by exception b. Critical incidents method c. Management by objectives d. Contingency planning