Customer relationship management applications concentrate on the activities involved in promoting and selling products to the customers as well as providing customer service and nourishing long-term relationships

Rachel participates in e-mentoring when she

A) sends e-mails to hundreds of employees to ask for help with problems. B) gives advice on the best use of e-mail and social media Web sites to coworkers. C) uses e-mail regularly to ask for and receive advice from her mentor. D) uses posts on Twitter to poke fun at the mentor.

A country imposes a tariff on goods that it sells abroad at the request of another nation. This is an example of a(n) ________

A) embargo B) ad valorem tariff C) compound tariff D) voluntary export restraint