Daniel is the manager of a luxury resort in the Bahamas. It is his responsibility to ensure that his subordinates do all that it takes to meet customer requirements and make their stays memorable

As a result, when one of their major customers voiced his dissatisfaction with the receptionist at the front desk, Daniel decided to change the receptionist's shift while the guest was staying at the resort. His authority to make this change reflects the ________ aspect of a manager's job.
A) choice
B) constraint
C) demand
D) compliance

Answer: A

Business

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