Last week, ten soldiers were killed in Iraq under what the White House calls an "act of honor," is an example of a(n) _________reference

Nonverbal communication functions to establish social control by

a. complementing or reinforcing a message. b. managing turn-taking. c. exercising influence over others. d. signaling close personal involvement.

Which strategy involves referring to the specific issue at hand, instead of discussing a general organizational problem?

a. Making messages concrete b. Making messages novel c. Using memory joggers d. Using listeners' frame of reference