Which strategy involves referring to the specific issue at hand, instead of discussing a general organizational problem?

a. Making messages concrete
b. Making messages novel
c. Using memory joggers
d. Using listeners' frame of reference

A

Communication & Mass Media

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Group __________ is the pattern of values, beliefs, norms, and behavior that is shared by group members and that shapes a group's individual personality

A) culture B) size C) commitment D) cohesiveness E) makeup

Communication & Mass Media

Individual decisions work best when

A. fast decisions are needed. B. the decision is complex. C. the decision will affect many people. D. quality is essential.

Communication & Mass Media