In reporting that a model citizen had served time for multiple murders many years earlier, editors at the Rocky Mountain News employed situational ethics

Which of the following behavior is most likely to increase defensiveness?

a. spontaneous b. neutral c. empathic d. provisional

Guidelines for productive conflict include

(1) monitoring your personal behavior and the behavior of others for signs of destructive conflict; (2) identifying common goals and interests; (3) developing norms to work on problems; (4) working on problem identification and definition; (5) focusing on mutual gain; (6) setting a meeting to work on the conflict: (7) developing solutions and narrowing the choices for action; (8) committing to solutions; and (9) monitoring the process. Indicate whether this statement is true or false.