Neither channel cooperation nor sales potential is maximized in _____ distribution

According to our textbook, the single most important technological innovation has been the development of the ______________________

Fill in the blank(s) with the appropriate word(s).

Which of the following steps in the grievance process should be taken if informal conversations with the manager, employee, and a union representative fail?

A) Escalation to a national union officer B) Mediation or arbitration to discuss the grievance C) Submission of a formalized response to the grievance by the management D) Initiation of the grievance process through formal and written means E) Escalation to top senior executives to resolve the grievance