Which of the following steps in the grievance process should be taken if informal conversations with the manager, employee, and a union representative fail?
A) Escalation to a national union officer
B) Mediation or arbitration to discuss the grievance
C) Submission of a formalized response to the grievance by the management
D) Initiation of the grievance process through formal and written means
E) Escalation to top senior executives to resolve the grievance
Answer: D) Initiation of the grievance process through formal and written means
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