With reference to the "Net Promoter" customer loyalty metric, the "Net promoter score" is calculated by:
A) subtracting the percentage of passively satisfied customers from the percentage of promoters.
B) subtracting the percentage of detractors from the percentage of passively satisfied customers and then adding it to the percentage of promoters.
C) subtracting the percentage of detractors from the percentage of passively satisfied customers.
D) subtracting the percentage of detractors from the percentage of promoters.
D
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According to Project Globe, Performance Orientation ____________
Fill in the blank(s) with the appropriate word(s).
A small manufacturer that offers "hand crafted" furniture has developed a new style of desk that they believe will be very successful in the marketplace. It is expected that the first desk will take about 60 hours of craftsmen's time to complete
They expect a 90% learning curve for this desk. How long will it take to make the 20th desk? The firm is considering accepting an order for 25 desks. How many hours of labor will this require for all 25?