Scope of practice is a set of regulations and laws that designate how an Emergency Medical Re-

A group of investments is known as a ________

Fill in the blank(s) with correct word

After listening to Hailey, a new employee, discussing a past due account with a patient, Lynda quietly takes Hailey aside and suggests a more diplomatic way to have handled the situation. Hailey thanks Lynda for the suggestion and says she will remember it in future conversations with patients. What professional characteristic is Hailey displaying?

A. Professional appearance B. Teamwork C. Acceptance of criticism D. Knowledge E. Persistence