When Jerome and Kylie finished listening to the president’s speech, they immediately began discussing whether the speech was accurate and well organized. Jerome and Kylie have which of the following listening styles?

The process of finding out about a speaker’s intended listeners is called

a. research. b. audience analysis. c. listener adaptation. d. power priming.

Answer the following statement(s) true (T) or false (F)

1. The topics presented during a normal opening statement generally follow a strict order. Most mediators deviate very little from this standard order of topics. 2. The mediator establishes control during the opening statement through the creation of early settlement offers. 3. Rarely do mediators combine a welcoming statement with a commendation for attending the mediation. 4. If you are unsure of the rules of decorum for using a disputant’s first name or a title, you should err on the side of informality and avoid the title for a friendlier tone. 5. Mediators are empowered to discuss issues of law in order to foster a disputant’s informed choice.