Cash flows from borrowing and paying off a 90-day bank loan are classified as
a. operating activities.
b. investing activities.
c. financing activities.
d. purchasing activities.
c
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"The difference between the service that employees are trained to provide and the service they actually deliver" is not one of the gaps in the "gap model of service quality." However, this gap can occur. When it does, the gap to which it is the most closely related is
A. the "service gap." B. the "standards gap." C. the "delivery gap." D. the "communications gap." E. the "knowledge gap."
The most fundamental services that governments provide to firms are:
a. the establishment of product and financial markets. b. the regulation of industries. c. the establishment of property rights and the enforcement of legal contracts. d. building infrastructure and monitoring managers.