"The difference between the service that employees are trained to provide and the service they actually deliver" is not one of the gaps in the "gap model of service quality." However, this gap can occur. When it does, the gap to which it is the most closely related is
A. the "service gap."
B. the "standards gap."
C. the "delivery gap."
D. the "communications gap."
E. the "knowledge gap."
Answer: C. the "delivery gap."
Business
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Level III ADR commitment applies to:
A) firms that want to list existing shares on the NYSE. B) banks issuing foreign mutual funds. C) ADR issues of under $25,000. D) the sale of a new equity issued in the United States.
Business
Building products from replaceable, interchangeable, reusable, and well-tested components has proved to ________
A) be the most effective method to ensure quality B) make products more customizable C) reduce costs through economy of scale. D) all of the above
Business