Which of the following is NOT one of the reasons consumers are concerned about privacy?
A) Consumers worry that they will be robbed or cheated.
B) Consumers worry that their information will be used to customize their offers.
C) Consumers believe private information will be used against them.
D) Consumers believe they will be bombarded by solicitations.
E) Consumers believe that children will be targeted by ads.
B
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A customer service person comes 3 hours late to service your computer. Which of the following gaps best describe this situation?
A) the gap between customers' expectations and management perceptions B) the gap between management's perception and service quality specifications C) the gap between service quality specifications and service delivery D) the gap between service delivery and external communications
True or False: Identify theft has always been a federal crime
Indicate whether the statement is true or false