Customers cause many service failures, and many firms find managing these more difficult than managing their own failures

Terri Milano, employed by a manufacturer of home electronics, offers assistance to retailers in such areas as credit policies, pricing display and store layout. She also collects information regarding acceptance of her firm's products

She is performing the duties of a(n): A) detail salesperson B) retail salesperson C) inside salesperson D) field representative E) manufacturer's representative

In the emulation stage of a vertical trend, an original design is modified and then sold by fine department stores

Indicate whether the statement is true or false