Due to the Affordable Care Act of 2010, Medicaid expenditures are expected to increase by how much over earlier projections?

Which of the following can be said about temperature therapy?

A) It is another term for hydrotherapy. B) It is a more general term for therapeutic applications of hot and cold water. C) It is a general term for therapeutic applications of hot and cold, with or without water. D) It is only offered in specialized health settings.

Which of the following indicates good customer service?

a. Listen for and resolve any issues or concerns. b. Ask each customer to wait patiently. c. Probe for each customer's PHI. d. End each transaction as quickly as possible.