Corporate values are:
A. a personal matter to be determined by each employee.
B. taught by attending company-sponsored seminars.
C. instilled by the leadership of outside consultants.
D. learned by observing the actions of others in the organization.
Ans: D. learned by observing the actions of others in the organization.
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When writing e-mail, it's improper in business to use:
a. headings b. bullets c. both of the above d. none of the above
A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes
This manager is most likely using: A) a Pareto chart. B) a scatter diagram. C) a quality loss function. D) a cause-and-effect diagram. E) a flowchart.