When deciding to use a routine request format, which of the following should you do?
A) Use a demanding tone to ensure compliance.
B) Assume that your audience will comply.
C) Avoid spelling out exactly what you want.
D) First offer a justification for the request.
E) Use the phrase "thank you in advance."
Answer: B
Explanation: B) Making requests is a routine part of business. In most cases, your audience will be prepared to comply, as long as you're not being unreasonable.
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