The Business Department was having an open house for prospective majors on campus. Kevin was
asked to give a presentation and was so thrilled at their positive reception. Which factor in the speaking
situation was in Kevin's favor?
A. Setting of the audience
B. Voluntary audience
C. Captive audience
D. Size of audience
B
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Which advertising agency pioneered the soft-sell approach?
a. J. Walter Thompson b. DoubleClick c. Ogilvy & Mather d. Lord & Thomas
Abdul's most recent argument with his friend, Don, escalated from where they should have dinner to a critique of Don's inability to make decisions. Abdul shared all of his frustrations verbally and nonverbally so that Don would understand that he cared and just wanted to make a change. Abdul probably used a(n) ________ conflict style.
A. restraint B. direct C. indirect D. emotionally expressive