Explain the six-stage relationship model. Apply the model to concrete examples from your personal experience
What will be an ideal response?
Answer: The six stages apply to all relationships, whether friendship or love, whether face-to-face or computer-mediated. The six stages are contact, involvement, intimacy, deterioration, repair, and dissolution. Each stage can be divided into an initial and a final phase.
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Susie and Rashida are secretaries to two different department chairs in the same office suite. Susie is very talkative and is a natural extravert. Rashida is very focused on completing reports and spreadsheets and needs complete silence when working. Both view their jobs very differently (Susie has a customer service focus while Rashida views herself as a support to her department chair), and their bosses are very supportive of their differing approaches to the job. Their different personalities results in an ongoing conflict that is impossible to resolve and is very messy. This is an example of a(n)
A. solvable conflict B. intractable conflict C. characterization conflict D. reflexive conflict
Which of the following would most likely lead to a litigation crisis?
a. a company lacking financial transparency b. customers being injured by products c. customers receiving poor service d. a company failing to deliver products