Which of the following is NOT a key component of a service blueprint?
a. Line of transference
b. Line of interaction
c. Line of visibility
d. Backstage actions by customer contact personnel
e. Front-stage actions by customer contact personnel
a
Business
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In the early 21st century, the field of public relations is getting stronger and gaining more respect
Indicate whether the statement is true or false
Business
When compared to American society, Japanese society lacks:
A. commitment to lifetime employment. B. emphasis on group memberships. C. self-managing work teams. D. close cooperation between individuals. E. dynamism and entrepreneurship.
Business