A back-of-the-envelope approach to calculating lifetime customer value (LCV) is a margin "multiple," which can be used to multiply the current margin generated by each customer to estimate the LCV
This multiple is shown by the formula: r/(1 + i + r). In this formula, "r" stands for:
A) retention rate for the product.
B) failure rate for the firm's products.
C) rate of return of the product by the customers.
D) the reliability of the product.
A
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The National _____ Relations Board enforces procedures whereby employees may vote to have a union and collective bargaining.
Fill in the blank(s) with the appropriate word(s).
Organizational culture includes all of the following EXCEPT ____________
a. shared perceptions or themes regarding what is important in the organization b. shared values about what is right and wrong c. shared understanding about what works and what doesn't work d. shared beliefs, and assumptions about why these things are important e. diverse styles of working and relating to others