Quality at the source is a philosophy whereby defects are caught and corrected where they are created

Friends or coworkers who always "give in" as a way to solve a problem are described as adopting the "friendly helper" conflict style

Indicate whether the statement is true or false.

Good guidelines for resolving conflicts do NOT include which of the following?

a. Rehearsing the messages you might want to share with the other b. Changing the subject soon after you begin to talk c. Making sure it's the right time and place d. Paraphrasing the other's ideas and feelings e. Working to resolve the conflict and build a stronger relationship