Mark failed his last test and blamed it on the fact that the test was poorly written and the room was too noisy for him to concentrate, not because he didn't study for the test. Mark would be said to have a(n) _____ locus of control.
Fill in the blank(s) with the appropriate word(s).
Ans: external
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Kotler based his 4 Cs on the idea that ________ is more important than ________
A) channel communication; customer acquisition B) customer retention; channel efficiency C) customer acquisition; customer value D) channel communication; channel efficiency E) customer retention; customer acquisition
Which of the following statements about ERP systems is BEST?
A) Recent studies have shown that the most successful ERP implementations use standardized systems. B) ERP systems written in XML require complete replacements of a company's legacy systems. C) A company must adapt their ERP system to their existing processes in order for all employees to gain a benefit from the new system. D) An ERP system requires a regular synchronization of all of the module databases, which is usually accomplished automatically when the business is not conducting business.