________ on preferred shares are paid ________ taxes and ________ common share dividends

Thomas Manufacturing produces a chemical pesticide and uses process costing

There are three processing departments-Mixing, Refining, and Packaging. On January 1, the Refining Department had 2,000 gallons of partially processed product in production. During January, 36,000 gallons were transferred in from the Mixing Department, and 31,000 gallons were completed and transferred out. At the end of the month, there were 7,000 gallons of partially processed product remaining in the Refining Department. See additional details below. Refining Department, beginning balance at January 1 Quantity: 2,000 units (partially processed) Cost: $15,600 of costs transferred in $1,600 of materials cost $4,500 of conversion cost $21,700 total account balance Costs added during January Cost of units transferred in $222,400 Direct materials cost $46,000 Conversion cost $93,750 Refining Department, ending balance at January 31 Quantity: 7,000 units (partially processed) Percent complete for materials cost: 85% Percent complete for conversion cost: 70% What was the cost per equivalent unit with respect to direct materials costs for the Refining Department in the month of January? Use the weighted-average method. (Round your calculations to the nearest cent.) A) $1.29 B) $2.74 C) $1.25 D) $6.80

In the customer support center where Carl works, employees are taught to make conversation to put customers at ease. As customers don't like being kept waiting, they must also try to minimize the time that customers spend waiting for service

Thus, when there are a number of customers lined up, Carl usually has to decide whether to answer a customer's questions in detail or move on quickly to the next customer. The firm's standards are not clear on how they want him to perform. When asked, his boss answers, "You make the decision." This is an example of which service-quality gap?