Shirley's time sitting at her desk was interrupted when the human resources manager burst into her office with a particularly vexing problem — customer service ratings had been falling over the last quarter. The human resources manager explained that
they were behind on training programs for their workers. Shirley assembled a task force consisting of the brightest minds in the organization and gave them a charge — to look at the previous quarter's issues and to develop training courses over the next 48 months to solve those issues. What roadblock is Shirley confronted with while trying to identify the true problem?
A) Conflicting viewpoints
B) Impact on other departments
C) Beginning assumptions
D) Solution outdated
Answer: D
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Which of the following is true of single-segment pricing strategy?
A) A single-segment pricing strategy is most likely to be employed during the decline stage of the product life-cycle. B) A single-segment pricing strategy is a cost-based pricing strategy rather than a value-based one. C) The company does not base the price of a product on the savings that customers realize over the life of the product. D) The main goal of single-segment pricing is to lower the cost to potential customers in order to attract their purchase volume. E) A single-segment pricing strategy overlooks both competitor's offerings and price sensitivity.
The department chair looks at past course evaluations and realizes that if she wants to attract students to the Operations and Supply Chain major, it would be best if Geoff were never assigned to teach that class
How can her standard model be modified to ensure that Geoff cannot scare away students from the major? What will be an ideal response?