When considering persuasive claims and requests for adjustments, most claims are routine and use the direct approach
Indicate whether the statement is true or false.
Answer: TRUE
Explanation: Most claims are routine messages and use the direct approach discussed in Chapter 7. However, consumers and business professionals sometimes encounter situations in which they believe they haven't received a fair deal by following normal procedures. These situations require a more persuasive message.
Business
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Job design aimed at empowerment
A. is complex. B. limits flexibility. C. includes access to resources. D. increases employee turnover. E. includes a rigid pay structure.
Business
Vicki's Dance Studio bills a client for dancing lessons earned during the past week. The journal entry will include a credit to
A. Cash B. Common Stock C. Accounts Receivable D. Service Revenue
Business