Recognition of the importance of work teams is based on the success of Japanese and Swedish practices

According to Gottman, __________ occurs when a person feels compelled to explain the

motives for his or her behavior. a. complaining b. gunnysacking c. stonewalling d. assertiveness e. defensiveness

What is the corporate model in which middle management is eliminated and rank-and-file workers are all contingent employees who are added or subtracted as conditions warrant?

a. Core and ring b. The virtual corporation c. The “lights out” factory d. The flattened pyramid