An example of a sales manager's expertise power is his/her product knowledge.

A firm has earned $5 million in net profits for the year. It decides to pay $3 million in dividends and use the rest to purchase $1 in new machinery and $1 million in raw materials. What is its Retained Earnings?

a) $0 b) $1 million c) $2 million d) $3 million

The inability to think and act beyond established routines is called _____

a. antelechetic resistance b. cognitive rigidity c. "dropping one's tools" d. unlearning