Which of the following statements that would appear in a business message best reflects the "you" attitude?
A) You failed to enclose a check for $25.
B) We need a check from you for $25 so that we can send the merchandise by May 15.
C) We will send you the merchandise as soon as we receive your check for $25.
D) You will have your merchandise by July 15 if you send us your check for $25 today.
E) Your merchandise will be held until you send us a check for $25.
Answer: D
Explanation: D) Focusing on the merchandise, what the customer is looking for, rather than the $25 the company is looking for qualifies this statement clearly as a "you" statement.
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Indicate whether the statement is true or false