When using the stepping-stone method, the closed path sometimes has the shape of a triangle as diagonal moves are permitted

Which of the following is an instrument to measure consumers' perceptions of service quality?

A) total quality management (TQM) B) capacity management C) credence management D) SERVQUAL E) the service continuum

The starting point for effective time management is forming a new attitude toward time conservation

Indicate whether the statement is true or false