Which of the following is an instrument to measure consumers' perceptions of service quality?
A) total quality management (TQM)
B) capacity management
C) credence management
D) SERVQUAL
E) the service continuum
D
Business
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Relationships that lack trust are characterized by self-protective efforts to control and verify each other's behavior. This statement most likely relates to the _____ level of principle-centered leadership.
A. interpersonal B. personal C. managerial D. organizational
Business
When determining how to distribute your résumé, what should be the primary consideration?
A) Access to formatting packages B) Access to employer email addresses C) Format of the actual résumé D) The latest trend in résumé distribution E) The wishes of the potential employer
Business