__________ communication flows from a higher level to a lower level in the organization, as when a manager communicates with his or her subordinates

Kilo is the prefix for:

A) million B) hundred C) thousand D) one

How can a company achieve stellar customer service and satisfaction?

A) Listen to customers and define superior service. B) Set standards and measure performance. C) Hire the right employees and treat them with respect. D) All the above