British Petroleum implemented a competency-based skills matrix for its employees. As a result, employee training, appraisals, and rewards relate to the skills and competencies a worker needs to accomplish the goals of the firm
Indicate whether this statement is true or false.
Answer: TRUE
Business
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Despite regional differences in the usage of various data collection modes, the highest usage for North America, Europe, and Asia-Pacific alike is in:
A) CATI (single mode). B) web surveys (self-completion). C) SMS text messaging (self-completion). D) IVR (interactive voice response). E) mixed mode CATI and web
Business
"An agent that hires, trains, and supervises other agents within a specific geographical area is
A) an independent agent B) the Commissioner's office C) a captive agent D) a managing general agent"
Business